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Help & support

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Start with the closest question. Contact us on WhatsApp or email when you need help.

Can I work offline?

Daily work in local mode does not require a permanent connection, but activating with a key requires an internet connection, and a periodic connection is also required to verify the license, per the license terms. Updates and optional integrations and sync use the network when needed.

Which devices are supported?

AZRAR is a Windows 10/11 64-bit desktop application. macOS and Linux are not currently supported.

Do I need a card or an AZRAR account?

The full 30-day trial needs no payment card. The direct installer is available without a Microsoft account.

Is the license annual or perpetual?

The listed plans are annual licenses based on device count and include updates and support during the license period. Renew to continue using the application after expiry. Confirm the renewal price when ordering.

Does my plan include SQL Server sync?

SQL Server sync is available in every plan. Licensed application device counts still depend on your plan. Sync needs a suitable server, network and setup.

I am browsing on a phone. How do I start?

Watch the walkthrough now, then copy the download-page link and open it on your Windows PC.

How do I protect my data?

Use backups and keep a recent copy outside the device. Review the restore guide before you need it.

How do I contact support or request activation?

The support page lists WhatsApp, support email and what to include with an issue or activation request.

Activation & renewal

Licenses are annual and device-bound. Include the plan name and app version when asking for help.

Plans & renewal

Contact the AZRAR team

Choose WhatsApp or email and include a clear description of your question or issue.

Include the issue, message text, version and a screenshot with private details hidden. Do not send passwords or your customer database.

Sales: sales@azrar-systems.com

Buying from the Gulf and other Arab countries

Try AZRAR free for 30 days before buying a licence. Customers outside Jordan can pay by international bank transfer received in Jordanian dinars at Bank al Etihad. CliQ is also available within Jordan. Card payments are currently unavailable.

Amount and transfer fees

Base plan prices are in US dollars. The purchase review step shows the final JOD amount and the adopted exchange rate. The sender covers sending and intermediary bank fees so the full required amount arrives in JOD. The receiving account does not accept US dollars. Check availability and fees with your bank before paying.

Transfer confirmation and licence delivery

Bank details appear after reviewing the plan, selecting bank transfer and confirming the details. Email your order reference and transfer evidence to the support address shown in the payment step. Incoming funds are checked manually; the licence is delivered as soon as payment is confirmed. A transfer submission receipt alone does not confirm receipt of funds.

Currencies supported in the application are separate from the licence payment currency. Configurable tax settings do not establish integration with government e-invoicing or tenancy registration platforms. Check your local requirements before relying on the software for these purposes.

Review plan and payment (Arabic) · Licence and refund terms · Help before transferring