Why maintenance is more than "fixing a problem"
An undocumented maintenance request quickly turns into a dispute: who's responsible for the cost? When was it reported? Was the damage there before move-out or after? Good organization protects the office, the owner, and the tenant at the same time.
1. Prioritize every request
Not all requests are equal. A water leak is urgent; a cosmetic paint job can be scheduled. Classify every request (urgent / routine / cosmetic) the moment it comes in so you know what needs action now.
2. Always document with photos — before and after
One photo can save you an entire dispute. Document the unit's condition at handover, its condition at every maintenance request, and its condition after the repair. That documentation is your evidence if there's ever a disagreement about who caused the damage.
3. Link every request directly to the unit and tenant
A maintenance log scattered across WhatsApp messages and paper notebooks gets lost fast. Every request needs to be tied directly to the unit's file and the tenant's file — so you can pull up a property's full maintenance history in one click.
4. Track maintenance cost per unit over time
A unit with recurring maintenance requests every two months is a warning sign — it either needs major work or its pricing doesn't match its condition. Without tracking cost over time, you won't notice that pattern until it's expensive.
How does AZRAR help?
AZRAR's maintenance module manages requests by priority with status and cost tracking, plus a full history per unit. Since v3.15.1, it also includes a dedicated photo gallery per property and a smart room-by-room inventory for furnished units that automatically flags damage at move-out — exactly the point above.